Request a visit.

No. Visits run Monday to Saturday in the hours listed on this site. If water is running now and you can't stop it, close the main valve and call a plumber with a night line. We book you for the next day.

Usually a few hours. A large house, a slab with several suspect lines or a yard line takes longer. We say what to expect when you book.

Then the report says so, with what we checked and what we ruled out. The visit fee still applies, because the work was done, and we say that on the phone.

Policies differ, so ask your insurer what it needs. Adjusters usually ask for the location, the method and photos, and the report lists all three. We don't file or argue claims for you.