A visit, step by step
How a leak visit goes.
From your call to the report in your inbox.
- 01
Step 1: You call, and tell us what you saw
We ask about the meter, the stains and the age of the house, and give you the visit fee on the phone.
- 02
Step 2: We call before we arrive
You get the tech's name. Shoe covers go on at the door and floor protection goes down where we work.
- 03
Step 3: Meter check and survey
We shut off the fixtures, read the meter with you and listen along every line we can reach.
- 04
Step 4: Confirm with a second method
Thermal imaging, a moisture meter or a pipe camera. We don't mark a spot on one reading.
- 05
Step 5: Mark it, photograph it
A mark on the floor or wall, measured from two corners, with photos so anyone can find it again.
- 06
Step 6: The written report
Location, method, photos and options, by email or text. Written in Spanish if you ask.
What each method can't do
No method sees everything.
Listening needs a quiet house and pressure in the line. Thermal imaging shows temperature, not water, and a wet wall can be warm for other reasons. A pipe camera sees only drains. That is why we use two methods and say in the report which ones, and what we could not check.
A leak under a deep slab may need a second visit
A pinhole in a cold line may be quiet until it is pressurized
Do this first
Is it a leak? Read your meter.
Five minutes, no tools. It tells you whether water is going somewhere.
- 01
Turn everything off
No taps, no washer, no dishwasher, no ice maker, no sprinklers. Nobody flushes.
- 02
Look at the meter
Lift the lid of the meter box by the street. Note the dial, or the small triangle or wheel that spins when water flows.
- 03
Read it again later
Wait half an hour. If the dial moved or the triangle spun, water is running somewhere. Tell us what you saw when you call.
Water running now and you can't stop it? Close the main valve, then call a plumber with a night line.
Ready to book a visit?
Call or send a request. We tell you the visit fee on the phone.